Terms & conditions

Leave Your Mark Media (“Leave Your Mark Media,” “LYMM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (“PIPA”), where applicable.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our website, services, communications, and business operations.

1. Who We Are

Leave Your Mark Media is a marketing operations and consulting business based in Vancouver, British Columbia, Canada.

For privacy-related questions, requests, or complaints, please contact:

Liana Huang, Founder & CEO
Email: liana@leaveyourmarkmedia.com

2. What Is Personal Information?

For the purposes of this Policy, personal information generally means information about an identifiable individual, subject to applicable law.

Depending on how you interact with us, this may include:

• name;
• email address;
• telephone number;
• mailing or business address;
• company or organization information;
• information submitted through forms;
• information provided during consultations or discovery calls;
• payment and billing information;
• communications and correspondence;
• website usage and technical information;
• preferences and marketing interests;
• information relating to a client engagement; and
• other information you voluntarily provide to us.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and permitted by applicable law.

3. How We Collect Information

We may collect personal information when you:

• visit our Website;
• submit a contact or inquiry form;
• book a consultation or call;
• purchase or inquire about our services or products;
• communicate with us by email, phone, social media, or other channels;
• subscribe to a newsletter or marketing communication;
• enter into a client relationship with us;
• provide information as part of a project;
• participate in surveys, promotions, or other activities; or
• otherwise voluntarily provide information to us.

We may also automatically collect certain technical information when you use our Website through cookies, analytics tools, pixels, log files, and similar technologies.

4. Purposes for Collecting Personal Information

We may collect, use, and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• respond to inquiries;
• schedule and conduct consultations;
• provide and manage services;
• communicate with clients;
• administer contracts and accounts;
• process payments;
• send requested information;
• send marketing communications where permitted;
• understand Website usage;
• improve our Website, services, content, and customer experience;
• maintain business records;
• prevent fraud, misuse, or security incidents;
• protect our legal rights and interests;
• comply with legal obligations; and
• carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

5. Consent

Where required by applicable law, we will obtain consent before collecting, using, or disclosing personal information.

You may withdraw consent to certain uses of your personal information by contacting us, subject to legal or contractual restrictions and any reasonable consequences of withdrawal.

Withdrawal of consent may affect our ability to provide certain services or communications.

6. Email and Marketing Communications

If you subscribe to marketing communications from LYMM, we may send you newsletters, educational content, business updates, promotional communications, or other commercial electronic messages.

We will comply with applicable requirements, including Canada's Anti-Spam Legislation (“CASL”).

You may unsubscribe from marketing emails at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop transactional or service-related communications that are necessary to administer an existing relationship.

7. Cookies and Analytics

Our Website may use cookies, pixels, analytics technologies, and similar tools to understand Website activity, improve functionality, measure marketing performance, and understand how visitors interact with our content.

These technologies may collect information such as:

• IP address;
• browser type;
• device type;
• pages visited;
• referring website;
• approximate geographic information;
• date and time of visits;
• interactions with Website content; and
• other technical or usage information.

We may use third-party analytics, advertising, social media, scheduling, CRM, and other technology providers for these purposes.

You may be able to control certain cookies through your browser or device settings.

8. Third-Party Service Providers

We may use third-party providers to operate our business and provide services.

Depending on our current technology stack, these providers may include services for:

• website hosting;
• website analytics;
• email marketing;
• customer relationship management;
• scheduling;
• payment processing;
• cloud storage;
• project management;
• communication;
• advertising;
• social media;
• automation;
• artificial intelligence;
• accounting; and
• other business functions.

These providers may process personal information on our behalf or receive information as necessary to provide their services.

We seek to use reputable providers and take reasonable steps to protect personal information handled by third parties.

9. International Processing

Some third-party service providers we use may store, process, or access information outside Canada, including in the United States or other jurisdictions.

Where personal information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We take reasonable steps to select service providers and safeguards appropriate to the circumstances.

10. Client Information and Information Provided to LYMM

Clients may provide LYMM with information relating to their customers, leads, subscribers, employees, contractors, or other individuals as part of a marketing engagement.

Where a client provides personal information to LYMM for processing as part of a service, the client remains responsible for ensuring that it has the appropriate authority, consent, or other lawful basis to provide that information and instruct LYMM to process it.

LYMM will use such information only as reasonably necessary to perform the applicable services and in accordance with the client's instructions and applicable law.

11. Payment Information

Payments may be processed through third-party payment providers.

We generally do not store complete credit card or payment card information on our own systems.

Payment information is handled according to the applicable third-party provider's terms and privacy practices.

12. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and for legitimate business, contractual, accounting, legal, or regulatory purposes.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy it or remove the means by which it can be associated with an identifiable individual, subject to applicable legal and business requirements.

13. Security

We take reasonable security measures appropriate to the sensitivity and circumstances of the personal information in our custody or control.

These measures may include administrative, technical, and physical safeguards designed to reduce the risk of unauthorized access, collection, use, disclosure, copying, modification, loss, or disposal.

No electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

14. Access and Correction

Subject to applicable law, you may request access to personal information about you that is in our custody or control.

You may also request correction of inaccurate or incomplete personal information.

Requests may be submitted using the contact information below.

We may require sufficient information to verify your identity before responding to a request.

15. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact Liana, liana@leaveyourmarkmedia.com first so that we can attempt to resolve the matter.

Please provide sufficient detail to allow us to investigate your concern.

16. Children's Privacy

Our Website and services are intended for adults and businesses.

We do not knowingly collect personal information from children for the purpose of providing our services.

17. Links to Other Websites

Our Website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements, or privacy practices.

The updated Policy will be posted on our Website with a revised “Last Updated” date.

19. Contact

For questions, privacy requests, or complaints, please contact:

Leave Your Mark Media
Attention: Liana Huang, Founder & CEO
Vancouver, British Columbia, Canada  
Email: liana@leaveyourmarkmedia.com

Last Updated: October 2026